Marshall County Emergency Communications Center, also known as the Marshall County 911 Center, operates 24 hours a day seven days a week and is responsible for answering all 911 and non-emergency calls for the citizens of Marshall County, West Virginia. Communications Center personnel also dispatch Police, Fire, and Emergency Medical Services for cities of Cameron and McMechen, West Virginia and Rural areas of Marshall County. The citizens of Marshall County are provided quick access to emergency services by a team of 18 personnel

Even though Marshal County 911 Center has multiple functions, there are two primary job functions within the Communications Center:

1. Receiving incoming calls. When a telephone call is received by the 911 Center either via 911 or on a non-emergency line, the Telecommunicator collects the information from the caller. The information is prioritized for dispatching.

2. Dispatching the call. The operator then dispatches the call to the appropriate agency or agencies.

The center is equipped with the latest technology in order to maintain Marshal County’s commitment to quality service. The main components include Enhanced 911, and a Telecommunications Device for the Deaf (TDD).

Enhanced 911 (E-911) provides Communications Center personnel with immediate address information on a 911 caller. This information is critical in providing immediate emergency services to citizens in need.

The system allows the Telecommuncator to record that information immediately in case the caller hangs up before the necessary information has been gathered. If that happens, the Telecommunicator can call the person back. If there is no answer, a police officer is sent to the address to investigate.

If you call 911 in error, please don’t hang up. Stay on the line and explain your situation.

It is important that citizens use 911 for immediate public safety assistance. Non-emergency requests are handled by calling 304-845-1920.

Cellular calls may be routed to Marshall County 911 center or to a 911 center in a surrounding county, depending on the caller’s location. Your cellular phone must be in a cellular coverage area in order for you to reach a 911 center.

If you would happen to be disconnected from 911 during your call from a cellular phone and you lose service and cannot return the call, if possible, please try to locate the nearest landline phone and dial 911.

This device, accessed through 911, allows callers with hearing disabilities to seek emergency assistance without delay. Callers can access the Center by typing a request that telecommunicators receive and respond to by typing replies. The Marshall County 911 Center has state of the art TDD devices that automatically pick up incoming TDD calls or signals from all phone lines.

Emergency Number: 911
Administrative/Non-Emergency Line: 304-845-1920